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Returns

Returns

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Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the last shipment of goods has been received or, in the case of downloadable products, from the date of receipt of the order.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract in an unequivocal manner (for example, by letter sent by post or by email). You may also use our printable return form, but its use is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Effects of cancellation

If you withdraw from this contract, we will reimburse to you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and in any event not later than 14 days after we receive your notification of withdrawal. We will reimburse you using the payment method you used for the original transaction, unless you have expressly agreed otherwise, and in any event without incurring any costs for the reimbursement.

You must send back the goods without delay and at the latest within 14 days from the day on which you communicated your cancellation. The deadline is met if you send back the goods before the expiry of that 14-day period.

You are only liable for any diminished value of the goods that results from handling other than that which is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to business-to-business transactions.

Unclaimed package

Unclaimed packages are not the same as returned or cancelled. We will charge you for delivery costs for packages that are not claimed and for which no separate cancellation notice has been made.

Problem situations

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the error in writing within 14 days at the latest to the address mentioned in the Right of cancellation and return conditions section or by calling the telephone number mentioned in the contact information. If the package is clearly damaged in transport, you must immediately file a complaint with the shipping company you have chosen.